FAQs

How long does my order take to ship?

We aim to get all orders made, packed and shipped within 5 days of receiving the order. All orders are sent through NZ Post and take approximately 1-3 days, however this can depend on various factors such as your location and time of year. Once your order has been shipped, you will receive a tracking number and usually an estimated arrival date.

Do you offer international shipping? 

For now we only ship within New Zealand, however please feel free to contact us if you’d like to chat about how we might be able to ship an order internationally.

What is your return policy? 

If your order arrives damaged or faulty, we will be more than happy to refund or replace the item upon the return of the product back to us,. To ensure we are providing you with quality hand crafted products, we always do a final check of the items before packaging them, documenting photos in case the damage is done during transit. we hope this gives you piece of mind!

What is your privacy policy? 

We take your privacy seriously, so any information you give us in order to complete an order is kept secure and private, and not shared with any third party. Payments are made via a secure portal and credit card details are never stored, therefore that is kept private from us and any third party.